Monster Privacy Policy

We at Monster Casino are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Monster Privacy Policy explains what information we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own data. By registering an account, using the Monster login page, or accessing Monster via our Android app, you agree to the practices described below.

Who We Are

Monster Casino is owned and operated by ProgressPlay Ltd, registered in Malta under company number C58305, with offices at Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St Julian's STJ 3154, Malta. We are licensed and regulated in Great Britain by the Gambling Commission (account number 39335) and hold a Malta Gaming Authority licence MGA/B2C/231/2012. Transaction processing for online casino Monster is handled by Babaloo Limited, based in Gibraltar, and Instant Bank Payment withdrawals are processed by Truelayer Limited. We act as the data controller for the personal information we collect through Monster Casino.co.uk.

Information We Collect

When you register with Monster or use our services, we collect several categories of information to verify your identity, process transactions, and provide you with a safe gaming environment.

• We collect the details you provide when you complete the Monster register form, including your name, date of birth, address, email address and phone number.
• We record your login credentials and account activity every time you use the Monster casino login page or our Monster app.
• We collect payment information linked to your Monster deposit and Monster withdrawal transactions, including card details, e-wallet identifiers or bank account information, processed on our behalf by Babaloo Limited and Truelayer Limited.
• We gather gameplay data, including which slots and live casino games you play, your Monster bonus activity, wagering history and Rewards Programme progress.
• We collect technical data such as your IP address, device type, browser information and geolocation data, used to confirm you are accessing our services from the United Kingdom.
• We may collect documents you submit for identity verification, such as proof of address or age, as required under our licensing obligations.

How We Use Your Information

We use the information we collect for a range of purposes connected to running Monster Casino responsibly and lawfully.

• We use your data to create and manage your account, process your Monster deposit and Monster withdrawal requests, and administer your Rewards Programme points.
• We use your information to verify your age and identity, ensuring that only players aged 18 and over can access our services, and to check against GAMSTOP self-exclusion registrations.
• We use your data to detect and prevent fraud, money laundering and unauthorised access to your account, including monitoring activity on the Monster casino app.
• We use your contact details to send you promotional communications about our latest monster casino bonus offers, monster free spins, or a monster promo code, where you have consented to receive marketing.
• We use your gameplay history to personalise your experience, including tailoring which monster slots and live casino tables we recommend to you.
• We use your data to comply with our legal and regulatory obligations to the Gambling Commission and the Malta Gaming Authority.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our Monster app to remember your preferences, keep you signed in, and analyse how you use our services. Cookies also help us understand which promotions, such as a monster casino welcome bonus or monster no deposit bonus offer, are most engaging to our players. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share payment data with Babaloo Limited and Truelayer Limited to process your transactions securely.
• We share information with regulatory bodies, including the Gambling Commission and the Malta Gaming Authority, and with GAMSTOP, GamCare and other responsible gambling organisations where required.
• We share data with our alternative dispute resolution provider, eCOGRA, if you raise a complaint that requires independent review.
• We may share information with law enforcement agencies where we are legally obliged to do so, including to prevent fraud or money laundering.
• We may share limited data with service providers who support our operations, such as customer support platforms, marketing partners and IT infrastructure providers.

Where Monster forms part of a wider network of operator brands, including any monster casino sister sites, we may share account data across the network solely to enforce bonus eligibility limits and prevent duplicate accounts, in line with our promotional terms.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Customer funds are held in a segregated bank account, although we note that these funds are not protected in the event of insolvency, in line with the Gambling Commission's "not protected segregation" rating. We encrypt sensitive payment data and restrict access to personal information to authorised personnel only.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by our regulatory obligations under Gambling Commission and Malta Gaming Authority rules. Financial records related to your Monster deposit and Monster withdrawal history may be retained for extended periods to satisfy anti-money laundering requirements.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal information. We are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team through the Help Centre, by email at [email protected], or via live chat, available 24/7 through your account.

International Data Transfers

As we operate from Malta and work with payment partners based in Gibraltar, your personal data may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age, and we use robust age verification checks during the Monster register process to prevent underage access.

Changes to This Policy

We may update this Monster Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Any significant changes will be communicated to you through your registered email address or a notice on our platform.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team. You can contact us via live chat 24/7 through the Cashier or Account menus, by email at [email protected], or for complaints specifically at [email protected]. We are here to help ensure your experience with us remains safe, transparent and secure.